Management Development Programme

Our MDP is a comprehensive programme that equips junior to middle managers with the necessary competence to implement their organisation's strategic objectives.The programme is also designed to facilitate an understanding of and the ability to integrate and apply the key competencies required for each of the functional areas of business.

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Fundamentals for Developing Managers

This skills programme will explain basic management activities and tasks and describe the main managerial functions that you will need to run a successful business. Identify your own strengths and weaknesses for your own career aspirations and design a personal development plan to implement in your place of work.

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Supervising a Customer Service Orientated Office-Based Environment

This course is for aspiring and current supervisors, managers and team leaders who desire to obtain the latest information and skills on how to be effective in their role. It includes identifying the role of the supervisor, developing communication skills, teambuilding, learning to supervise team members and ensuring customer service.

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An Introduction to Employment Relations

This course will introduce and enable you to understand the various stakeholder roles and the different employment related policies and procedures such as disciplinary and grievance procedures. It will also familiarise you with the key elements of an employment agreement.

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Sell Products and Services by Establishing, Maintaining and Developing Customer Relationships

It is often stated that a sales person is born not made, but with the right training and knowledge, anyone can improve their sales techniques and abilities. In this course you will learn how to identify sales opportunities, present your product or services effectively, how to negotiate and close the deal and how to establish, maintain and develop customer relationships.

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Communicate Effectively in an Office-Based Environment

Do you want to perform better in your career? Communicate effectively and you will have the first of many skills essential for success. Whether your business is large or small, you will still need to communicate via written or verbal means electronically or in meetings and present your information in the best possible light. This short course gives you the confidence to communicate with both individuals and groups alike to win your customers over.

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Provide Customer Service in an Organisation

The customer is the “backbone” of your organisation. Superior customer service will sustain higher growth, higher customer retention and turnover and higher profits for your business. Achieve outstanding customer service and deliver on your customers demands of service excellence. Throughout this course you will be shown how to quickly and effectively deal with the customer on service, service standards and satisfaction while understanding and solving customer complaints.

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Maintaining Client Relations

Know what your customers' needs are, deal with customer complaints and provide quality customer service in a microfinance environment. You will be able to maintain excellent client relations according to company policies and procedures.

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