Whilst the industry has maintained its focus on the new...
7 March 2016
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Our MDP is a comprehensive programme that equips junior to middle managers with the necessary competence to implement their organisation’s strategic objectives.The programme is also designed to facilitate an understanding of and the ability to integrate and apply the key competencies required for each of the functional areas of business.
This skills programme will explain basic management activities and tasks and describe the main managerial functions that you will need to run a successful business. Identify your own strengths and weaknesses for your own career aspirations and design a personal development plan to implement in your place of work.
This course equips learners with the knowledge and skills to deliver an excellent level of service to the customer (both internal and external) at each interaction.
This course equips learners with the knowledge and skills to apply practical techniques to the workplace to become more confident and competent in managing a project.
This course is for aspiring and current supervisors, managers and team leaders who desire to obtain the latest information and skills on how to be effective in their role. It includes identifying the role of the supervisor, developing communication skills, implementing teambuilding, learning to supervise team members and ensuring customer service.
This course will introduce and enable you to understand the various stakeholder roles and the different employment related policies and procedures such as disciplinary and grievance procedures. It will also familiarise you with the key elements of an employment agreement.
It is often stated that a sales person is born not made, but with the right training and knowledge, anyone can improve their sales techniques and abilities. In this course you will learn how to identify sales opportunities, present your products or services effectively, negotiate and close deals as well as how to establish, maintain and develop customer relationships.
Communicate effectively and you will have the first of many skills essential for success. Whether your business is large or small, you will still need to communicate and present your information in the best possible light. This short course gives you the confidence to communicate with both individuals and groups alike to win your customers over.
Superior customer service will sustain higher growth, higher customer retention and higher profits for your business. Deliver outstanding customer service and meet your customers’ expectations of service excellence. Throughout this course you will be shown how to quickly and effectively deal with the customer on service, service standards and satisfaction while understanding and solving customer complaints.
Know what your customers’ needs are, deal with customer complaints and provide quality customer service in a microfinance environment. You will be able to maintain excellent client relations according to company policies and procedures.